dan boyle

Review of Simpson Tri-Cities - Toyota, C...

Scheduled a trailer wire harness installation and ...

Scheduled a trailer wire harness installation and oil change. Made the appointment couple weeks ago. Arrived at 10 and service guy said it would be three to three and a half hours. I took a walk and ate lunch and when I returned two hours later I noticed my car parked out back. I watch for the next hour and my car did not move so I went and asked the status. I was informed that the harness was defective and I asked why no one bothered to call me. I said can I have my car so I can leave and when the service guy brought the car to me he informed me the oil service did not get done either. I asked if I could get it done before I leave. He said he would have to see if he could schedule it and I asked why he couldn t just run it through the quick express line because I have been here 3 hours already now. So I waited another 30 minutes and finally drove away without any resolution to my needing to tow a trailer the following Saturday.
I called the service manager first thing Monday morning and expressed my concerns and frustration. He offered me to drive it back to them and he may be able to get it done before Saturday but didn t know the status of the parts.
I would have had to take a day off work to accomplish getting there. He never made any attempt to compensate me by offering any kind of discount or guarantee .
Sunday I ordered an aftermarket harness and installed it Monday evening. I needed to reserve a rental trailer for the trip Saturday and did not want to rely on tri cities Toyota again.
I will no longer drive to tri cities for service. This was my first vehicle purchase at this dealership and most likely be my last.