Joel S

Review of Hagerstown Ford

This was the worst experience I ve ever had at a d...

This was the worst experience I ve ever had at a dealership. My wife and I bought two cars from them.When we left the dealership a check engine light came on in my wife s car(a BMW) and the seat heater on the driver side of my F150 stopped working. After multiple attempts to get in contact with them they finally answered and said to bring the BMW up and they would take a look at it. Prior to going up there I had someone scan the BMW and it said something about the intake. Also the charging port did not work. When I was up there the service tech tried to give me an estimate for over 1000$ which I declined. After expressing that these issues were present prior to us buying the car I was insulted and called mouthy by the service manager. Fast forward a month or two and we get a heavy rain fall and now the headlight isn t working. I take the car to get the headlight replaced and the shop I took it to says that the headlight is cracked and looked as if someone tried to use plastic J. Weld in the headlight.i called Hagerstown Ford and again was denied anything to right their wrong. If I could give it lower than a one star I would. They are the biggest con artist out there!! STAY AWAY!!