Overall very good. I was satisfied. Staffs are ver...

Overall very good. I was satisfied. Staffs are very helpful in general, including Amanda at gift shop, were friendly too.
Nice view of the falls. Clean and great hotel.
Why not 5/5?
Well, when i was checking in, (though joined Bonvoy and online checked in the day before, never received the mobile key) i was waiting on the normal line, there's a counter stating, forgot the wording, some VIP Bonvoy, the staff was there doing nothing, not a single smile nor help, greeting etc.