This hotel charged the credit card that I used to ...

This hotel charged the credit card that I used to reserve the room with (just to hold the room no charge was to be made) even though we paid with a different card. I booked the room through them, not a booking agency. It takes them forever to answer the phone, and calls to accounting go to voice mail. I have yet to speak to anyone letting me know that I will be refunded for the money they basically stole from me. Our bill was paid in full with the other card.