Office staff is pleasant but they aren't the issue...

Office staff is pleasant but they aren't the issue. Service is about the worst I've ever seen. I am working on now a 72 hour service outage (NO SEVERE WEATHER ISSUES). Technician arrived today after almost 48 hours without service and found that there is NO SIGNAL for internet/telephone service coming from the pole to my house. He then tells me it will be another 24 hr wait until they can get a technician with a bucket to repair or replace what he believes is a faulty distribution amplifier on the pole. For what they charge and considering there are no weather related issues even a 24 hour window is excessive. I have filed a complaint with the PSC lets see where that goes!!!!