Philip Williams

Review of KidZania London

Although the children enjoyed their day (this is t...

Although the children enjoyed their day (this is their 4th visit) we will probably not be coming again. There are a few reasons:

For some reason the adults room has been closed? This was always well used mainly because it was a nice space with a cafe/bar in a great location overlooking the Main Street. It has been replaced with a smal unappealing area with no cafe/bar in a poor location. I'm guessing you have noticed that adults are no longer using it?

Empty units, downstairs between hospital and fire station? Ice cream replaced by window cleaning which for some reason has just closed at 3:15 is this due to the obvious staff shortages?

I always get my children a lunch package, however when my 8 year old tried to explain she was allowed 4 items she was give two? I had to go and explain to the sales assistant. She apologised and explained she had not been trained on what was allowed or what the packages were? I could see no obvious notices to help her.

Finally, I would imagined that you are constantly looking to freshen up the activaties (to keep regular visitors returning) especially in busy school holiday periods? There used to be street entertainment (dancing, hoola hooping) this keept children engaged in busy periods? This all seems to have stopped? Is this due to staff shortages or viability? It feels like things are starting to slip and are on the way down?