Thus far, my experience has been the same as many ...

Thus far, my experience has been the same as many others. I received a 2 nights/3 days offer last spring (2014) but was able to increase it to a whole week for an additional $49. I sent in a completed form on June 18th for a week's vacation in November, but never heard from them, so I presumed there was no availability for my chosen weeks. I called in early December, and the person I spoke to told me they had never received my application, even though I had sent it to the Sarasota address. I asked for another form and she promised to send it to me. It is now Feb 17th and still no form. I tried to contact them using their contact page, but when you press the send button (or whatever it is called), nothing happens, and when you hover over it, there is no tiny hand that indicated a link - obviously you are not meant to contact them by this means. However, I did call the customer service number in the brochure, and got through to a nice person called Maria right away. I told her my tale and mentioned that my ticket was due to expire on Feb 28, so she extended it until July 31 and promised to send me a new form asap. She also asked me for the name of the person I had spoken to in December but I didn't know it, and she did apologise for the poor service. Currently, I am still optimistic, and still hope for that week's hotel stay before the end of July!