Our stay started off well, the resort is beautifu...

Our stay started off well, the resort is beautiful and most of the staff are very pleasant. When we first arrived and were checking in, the woman at the front desk was nice enough to offer to upgrade our room to one with a king bed (I'm 6'4"). We were told to have our bags ready the next morning and they would move them to our new room. We had planned a trip to Haleakala that morning , so we had our bags packed and by the front as directed at 245 in the morning when we left to go see the sunrise. When we returned to the hotel at 3p, they said the room wasn't ready, that they would let us know when it was. Fast forward to 530, we took a quick nap before dinner, when we got up we had message that said your room is ready. We called for help to move our bags, and they then told us "well, you weren't ready, so we gave it away already." We have now packed our bags twice since arriving to move to the new room, only to be told they gave it away. They never told us there was a deadline for the room, they also tried saying that housekeeping told them we weren't packed, which isn't true, we've never fully unpacked. I understand that mistakes happen, but to tell us it's our fault that we didn't get the room when we were never told it was on a deadline and a blatant lie about our readiness from housekeeping leaves a very bad taste in the mouth. Now, rant over, we will get settled in this room and enjoy our stay!