Greg Krauss

Review of The Roundhouse at Beacon Falls

The hotel is nice, appreciate what they're trying ...

The hotel is nice, appreciate what they're trying to do but overall a bit over priced for what it is. During covid its tough sorting out the best way to adapt, but the continental breakfast was very disappointing. Only consisted of two of the same flavor muffins in a brown paper bag dropped at your door in the AM and yogurt in the fridge.

The restaurant was the real disappointment. Booked a rsvp over a month in advance for my wedding anniversary. A week beforehand they cancelled it because someone booked out the entire restaurant last minute. Kept trying to call back and reschedule at the new restaurant they opened with no returned calls after leaving messages etc. Finally called the front desk and told them the situation. They said we would be well taken care of at the new steakhouse and also implied we'd be given the hookup for our troubles. Dined at the steakhouse no such hookup just a normal night like everyone - no complimentary appetizers etc. Food was okay. Staff was nice. Don't count on making any nice plans here, even with well planning they will throw a wrench in the works with no way to make it up to you.