Sasitha Jayaneth

Review of Eden Resort & spa

We had an unpleasant experience in this so called ...

We had an unpleasant experience in this so called 5 star resort. firstly, the hotel looks old and rooms were smelly. Swimming pool was good and spacious and the outside area including the beach had good vibes. Reception staff were friendly but I had to provide a proof for my advance payment as their system was not updated with the payment.
Regarding the food, we had the worst experience in a 5 star hotel. At dinner we found some unclean stuff in some dishes and things got worse when we found battered prawns cooked without cleaning in the lunch buffet. Some prawns were with full of dirt and most of the people ate them covered with the batter without noticing. Then we complained to the waiters and asked them to call a manger or a chef, but nobody bothered and continued to serve the same lot of prawns as if nothing was wrong. The photo of the filthy prawns is attached here. Finally, during the checkout we complained to the reception Manager Mr. Yohan and forwarded the photo as well (screenshot of forwarded photo attached). We waited there for sometime to see if he would take some action to at least stop serving that again. But our efforts were in vain. After returning, three of our group members got stomachache, vomiting and diarrhea for three days and had to consult a doctor who confirmed that it was due to contaminated food. So, please be careful when you visit this place.