Ameera Haroon

Review of RIVOLI GROUP

While being on a recent holiday to my home country...

While being on a recent holiday to my home country - Sri Lanka, I needed to buy 2 rado watches through my sister who was visiting Dubai on a holiday. I tried to contact Rivoli through email and instagram with no luck, but I did receive a quick reply from the Facebook group.
I was put in touch with Mr. Alex George who understood my situation and had informed the staff at the Rivoli store in Dubai Mall regarding my purchase. Just before my sister went to the store in Dubai mall, I had called and spoken to Mr. Rowan who had kept everything read to the point where my sister didn t spend more than 7 minutes (to be exact) at the store to make the purchase, he was very professional and efficient. Mr. Alex had been very kind and understanding regarding my situation (I didn t want to trouble my sister too much or have her wait too long at the store), he had informed and instructed the staff to make the process as seamless as possible, which it was.

On another instance during this same holiday, the glass of a rado watch that my mum purchase over 4 years ago in Australia just fell off and broke. Since I was returning to Dubai in a couple days my mum wanted it repaired here as usually such repairs in Sri Lanka take up to 2 months, and I had a cousin visiting me in Dubai in 2 weeks. As I got back I spoke to Mr. Alex George and explained the entire situation and the need for a quick repair as my mums left hand felt very empty without her favorite rado watch which she has been wearing everyday for the last 4yrs. And Rivoli did it again. The repair was carried out in less than 2 weeks. Reluca made the process of dropping off and picking up the watch as quick and easy as possible as both times my 2yr old son was impatient.
They say you don t just buy a watch, you buy a brand, people at Rivoli (Alex and Reluca) are kind, caring and compassionate, and really do make the extra effort. So if you ever want an excellent overall shopping experience and after care, hands down I would ONLY recommend Rivoli.