Marissa Schoen

Review of Broadway Ford

Don t waste your time servicing your vehicle here,...

Don t waste your time servicing your vehicle here, they will break your car parts, lie to you and weasel you out of more money. My family had been buying and taking all of our vehicles to Broadway for many years, but things are certainly not the same as they used to be. The past two times I have taken my vehicle here for an oil change, I have had horrible service. This past week, I had my car in for an oil change and they told me I had swollen lug nuts and needed 20 new ones because the ones I had on there would not go back on nor would I be able to get them off with a normal sized tool. The service lady showed me my lug nut and it was basically melted metal. They ruined ALL of my lug nuts. You would think after they ruined one and realized it was swollen they would come talk to you before ruining them all?! We asked why the lug nuts were swollen and looked like that and the mechanic said he personally has never seen it but it has been happening here more frequently and it can happen with winter weather. Being a young female, I called my parents in for backup. Before my parents even arrived, my car was pulled around and parked out front... with lug nuts on. When my parents arrived, the service lady told them she replaced all she could afford. She replaced all but 6 of them because some of them were still salvageable . We paid for our oil change and left. The next day we took our car to a family friend to have the rest of the 6 lug nuts replaced only to find out they didn t actually replace ANY of them. We called the service manager Brian who said he talked to the mechanic and service desk and they said none of them were replaced because my parents showed up and took the car before they could replace them. Good thing my car was already pulled out front before my parents showed up, right? Not only did they tell me they wouldn t be able to put my old lug nuts back on, but they also told me they replaced them with new ones, a double lie!! I am so thankful I didn t waste the $250 they wanted to charge me for 20 new lug nuts. Awful, awful, awful customer service and management. Don t waste your time or money.