My family recently stayed at the Marriott Lacrosse...

My family recently stayed at the Marriott Lacrosse Riverside. I do not recommend staying there and if you do review your billing statement carefully. I was charged more than 300.00 over what I should have been and after five days of calls to the hotel it has yet to be rectified. In fact, no one can explain why I was charged more than 300.00 but yet I continue to be charged. We have called multiple times to rectify the situation, and have been told multiple times that a manager is not on duty and they will notify them to callbus. When the manager has reached out via email she said the experience was a teachable moment for her staff, yet at our expense and it has not been fixed 5 days later. I am a marriott rewards member and stay at many Marriotts, but i would not recommend staying at this hotel and if you choose to do so review your statement carefully. Staff has not been helpful and I get a different answer from everyone I speak to. At this point I do not feel staff has been honest in handling the situation. I highly suggest you choose other accomodations.