Devan Burton

Review of Ferrell Duncan Clinic

Wanted to find a PCP there at FD because I work at...

Wanted to find a PCP there at FD because I work at Cox and I heard great things about there clinic. Certainly I m a new employee but I need my health checked and of course I don t want to miss out on work. So I set up an appointment with the operator to go on my lunch break. Well of course things have changed because now I m in training at FD downstairs and we can t choose our own lunch breaks. So I wanted to reschedule almost 3 hours before my official appointment time. First of all, the lady who answered the phone didn t even say her name and spoke in a low mannner, before I said ANYTHING, she put me on hold so fast I couldn t even speak. Rude rude rude. I try to reschedule until after my training. She told me I m a no show and said that Annie Lee only has 1pm spots available for new patients. Which is the dumbest thing ever. It s sad that when you try to see a doctor they get so picky about there schedules and want to see new patients or older people at certain times and it s RIDICULOUS! So I ll find another provider. Thanks for nothing! And maybe who ever is at the front desk needs to be a little helpful!