Samantha Haxton

Review of Axtell Clinic

I have been going here about six months, but have ...

I have been going here about six months, but have found a new doctor after my treatment this morning. I literally only need to see a doctor every six months, but have recently had migraine and sinus issues. The APN I saw yesterday decided she would cancel the meds the doctor gave me when I didn't want them cancelled, and give me a new drug that made me SICK. I called and made and appointment with the regular doctor , and they said they had a 9:45. I told them I had a dentist appointment then, so could I have a later time. She says sure, how about 10:45? I agree and hang up.

I show up at 10:40, and they say my appointment was at 9:45 and I didn't show up. I asked if I could at least get the medication I needed that the APRN cancelled. After 10 minutes, a blonde comes to the front desk and said I can't have the medication. I ask why not, and she said you haven't been off the other one long enough. I asked when it would be long enough, and she said, "Look ma'am, you aren't seeing the doctor today and that is the gist of the matter." If you want to support liars at the front desk instead of patients, go for it, but don't expect people to keep coming there. Your APRN is bad enough, and I have left her an honest review. Treat people with a LITTLE respect and you might keep patients, at least for the doctors there who are decent.