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Review of First American Payment Systems...

Company uses theft by deception. They do not depos...

Company uses theft by deception. They do not deposit funds in a timely manner unless you call and complain. You also sign a release to give them full access to your bank account. DO NOT USE THEM

CURRENT ALERTS FOR THIS BUSINESS
Pattern of Complaint:
Based on BBB files, First American Payment Systems has a pattern of disputes concerning sales practices. Consumers allege they are not informed of monthly charges and/or terms of the contract. Further consumers allege sales representatives misrepresent the contractual agreement for services as preliminary paperwork to get a quote for services. Consumers also allege they have difficulties canceling contracts signed with First American Payment Systems.

On January 13, 2020, First American Payment Systems responded to BBB that it utilizes Independent Sales Organizations, and has limited control of what is said at the time of sale. First American Payment Systems main role involves back-office processing including setting up of the account, account approval and handling merchant services for credit card transactions.

First American provided BBB a copy of its contract which fully discloses rates and fees. The company states the contract and its terms and conditions will be combined into one secured and bound document. Further, they have added multiple acknowledgments in the Agreement where a merchant must confirm receipt of the Agreement and reading its terms. First American Payment Systems emphasized all electronic agreements are available at any time. Merchants can go back and review, print or read the Terms & Conditions or call their 24x7 customer service with the number provided for a copy.

The business has put the early termination fee language in bold and includes it in the signature page of the Agreement to make the terms clearer for the customer. The Agreement also states consumers are filling out an application for merchant processing and related services.

Additionally, First American Payment Systems states they have addressed sales practice concerns with the specific sales office generating complaints.

First American Payment Systems emphasized business owners must take the time to read and understand their contract before signing.

For more details regarding disputes received by BBB, please visit the complaints tab of this business s BBB Business Profile.