I purchased a Honda Accord from this dealership & ...

I purchased a Honda Accord from this dealership & my salesperson was Stephen Szilva. The purchase transaction occurred at night right after I was done with work. I stopped by on a Thursday, signed all the paperwork & was good for a pickup on Saturday

Fast forward to Saturday, the salesperson picked me up from my residence & off we go to the dealership to pick up the vehicle. Prior to accepting the keys, me & the salesperson walked around the vehicle to inspect the vehicle condition. At that point i pointed out the imperfection on the vehicle (passenger door scratched, dent on passenger side quarter panel, a few scratches here & there that can be buffed). I had advised the sales person Stephen Szilva that i'll take delivery of the vehicle on a different date as the vehicle was not delivered to my satisfaction (This is a new vehicle that we are talking about here) I was advised to take the vehicle back home & come back on a later date to have the repairs done

Fast forward 2 weeks from purchase date, I make it to the the dealership again, placed sticky notes to the damage areas & left for work feeling great that the dealership is doing their part. I return 2 days later to pick my vehicle up only to learn that they fixed the dent. This was the only work completed on the vehicle but the service rep advise that all the work was completed. I demonstrated with a microfiber cloth, removing scratches that were pointed out before......no one has touched the vehicle besides the dent repair

I then thought I talked to someone with authority to take care of this matter, JP Kinman, some big shot in the organization. He assured me that the dealership will not drop the ball again & will make arrangement for Mcdavid Lincoln in Plano to have work done on the passenger door & call me personally. Next day comes along, there is no news from JP Kinman, 3 voice mail was left & yet again no reply. Since I did not get a response, I visited the dealership again & saw Sonia Heredia the General Manager to have a chat with her on this matter & the next day she got the ball rolling and her service adviser called me to advise a rental vehicle was awaiting for me at the David Mcdavid Lincoln location

David McDavid Lincoln had to remove the entire passenger door panel, door trim to repaint the door for the permanent scratch to be fixed. I was unhappy that a new car door was pulled apart, but did not have a choice in this matter. It took 2 weeks to get the work completed

I am not at all looking forward a pre-owned vehicle from this dealership if their new vehicle comes with damage. Subsequently, 1 month after this, I got my wife the same vehicle, but an automatic version from Honda of Denton, no damage at all, never had to return back to the dealership, they treated me very well, I regret not going to them in the first place. The salesperson (Honda of Denton ) called me a week to check if I had any problems on the vehicle. Stephen Szilva made a quick sale & have never called me back since the sale, this dealership may outsell others in quantity but there is not quality in their service