I initially rated my experience with the service d...

I initially rated my experience with the service department, with a one star, not because of customer service, as I stated previously, Mike in the service department was very nice, and provided me with very good customer service, and applied what discounts he could, no issues at all with the customer service. The issue was the servicing of my car. However, after stating my disappointment, the dealership did reach out to me, and they did offer to try and fix whatever my concern initially was. I took my car back, and the manager, the sales representative, and the master mechanic, all worked together in order to fix the problems with my car. I was able to go on a test drive with the mechanic to point out what the problem that I was experiencing was, and it also allowed him to see what was going on too.

The manager allowed me to see what needed to be done, which was good. He also gave me a courtesy repair with one of the issues which was great, and provided me with a courtesy rental while my car got fixed, which also was great. They did apologize for not getting everything squared away the first time I came in, and in return they were very accommodating to that, and did what was necessary so that I could be made whole, and I appreciate that. My car drives much better now, and that is a big relief. This is the first time that I have dealt with this particular Nissan dealership, and overall my experience has been good. And thanks again for making things right, I truly appreciate it.