The location is convenient, but that is it. We had...

The location is convenient, but that is it. We had to ask for a crib 3 times, finally got it by 9pm. The next day after our rooms was cleaned we were left with no towels, 3 phone calls ( 1 to the manager) ...and we still have no towels. Worst costumer service, I will never stay here again. On top of it all, the place smells and is in need of repairs. I cannot believe this is a Double Tree!