Nick Daniel

Review of BMW of Murray

I received a recall for my cars airbag and was tol...

I received a recall for my cars airbag and was told to take my car to BMW from a letter I received from BMW. I called to order the part and they said they'd call within a few days. One week later, I called them and they told me to bring the car in. I brought my car in then waited a day, then found out they didn't haven't the part in stock. I called the tech back who didn't answer so I left a message. I called back 3 other times throughout the day with no answer or return of my call. So, I came in to pick up my car and they said that the part never comes in or they must have put it on a different car... They gave me my keys and I had to find it in a huge parking lot with loads of cars that look like mine. To say the least, I am not impressed at all. The lack of unprofessionalism and not 1 apology made it worse. I don't think I will ever go back there. They have enough business where they won't need mine EVER again.