Debucee B

Review of Ivar's Salmon House on Lake Un...

This used to be one of my favorite places to go fo...

This used to be one of my favorite places to go for dinner on my way home after a long day. It was always a place I'd recommend to others as well but no longer. One evening I asked to have mashed potatoes instead of the fingerling potatoes and was told by their evening mgr that while he would honor the request that time it would not be honored again. Geez! Now that's customer service! NOT!!! Apparently "it's easier on the kitchen staff" (the mgr's words) to not substitute anything on the bar menu. HIS manager told me that wasn't the total reason but she basically said the same thing. What's worse is she was going to check with their new chef and see what their new policy would be and call me back "no later than tomorrow.....apparently she (Michelle) is not good for her word as that was weeks ago! I will NEVER recommend them again as customer service is apparently not important to them. They need a management change!