I apologise for the plain one star review that the...

I apologise for the plain one star review that the manager (I am guessing) replied so violently to. You mention in your response that my account has a lot of one star reviews but fail to notice a greater number of five or four star reviews. I will elaborate on what made me unhappy about my visit yesterday.

I came to Capital Pizza at 8:50 and me and my date sat at the bar. The bar was dirty and remained dirty until the bartender gave us a roll of paper towels and we cleaned up the space in front of us. After waiting for some time the bartender asked us what we wanted to drink and left for at least ten minutes. It really shocked me, seemed like "I know what you want but I am not giving it to you" type of situation even though she was standing right between us and the beer fridge. I mentioned that the beer I ordered was from my favorite brewery (left hand brewery) and I would really appreciate it if she mentioned that Capital Pizza had some of their seasonal brews as well (I didn't notice them initially and didn't feel like waiting another hour after I finished my first glass). I understand that is not a must, but that would be something I would call good service.

As I mentioned before, we we're sitting at the bar at 8:50 and were ready to order right away since we come to this place often. We only saw our food at 9:55, which in my opinion is an unreasonably long time for a calzone and a salad. The calzone was cold when we got it, and that's not the kind of food that's good both hot and cold. Waiting for our food so long and getting it cold made for a bad experience. We felt like that wasn't worth paying as much as we did.

I really don't appreciate the manager/owner attacking me for an honest expression of my opinion. I understand your frustration since I didn't write a comment on my review, but you could ask for it in a more polite manner.

You mention that you strive to make your restaurant better, but I am FAR not the first person to be unhappy about the service, a great number of reviewers mention good pizza and bad service, so it seems like you have done nothing to address this (often mentioned) issue so far.