Scammers? Recall promotion of Medtronic infusion s...

Scammers? Recall promotion of Medtronic infusion sets in September, there were instructions not to use certain sets. I had two boxes that met the batch number. All instructions followed, two boxes would be sent. After three weeks of calling, 1 box sent with a lot of pain and effort, I was already quite angry at the time, they were very difficult on the line and after begging I was sent 1 box. two months later I call again for the 2nd box, I am told how much I have left and whether I can make it to January and if this is not the case, then I need an authorization from the treating doctor. I indicate that I still have 1 box too good from the recall, Ms casually indicates that no barcodes have been sent by us !! While they had barcodes three months ago, they could also tell me that I had 2 boxes too good. Is simply the cleanest scam! The lady on the line indicates that she is there to help me .... all she helps me with is high blood pressure .... really worthless, I feel powerless and that I have been wronged. Are there more customers who have experienced this with the recall action? Looks like they get these boxes reimbursed from Medtronic and Bosman reimburses as few boxes as possible for the customers purely for financial gain. Really really worthless all this and especially the reaction of this "company".