My own experience of this business was that it is ...

My own experience of this business was that it is a dysfunctional joke. A simple drop off, very over priced tune-up, and pickup turned into one delay after another. From not being able to locate my bike, to not being able to find that I had already paid a deposit and struggled to charge me the accurate amount, and then for my chain to rub the front derailleur in multiple gears on my ride home. Also, during drop off I asked the front workers their thoughts about changing a spring in my headset s futureshock, really just if they knew off hand if it required any atypical tools. One guy had no clue and the other immediately acted like it was a bit extensive and required special tools and I could leave it with them to do. I didn t do that. It only required an Allen and crescent wrench, I did it successfully in 20 minutes at home.