Review of Hilton London Metropole

3 years ago

Worst experience

Worst experience
I writing this review whilst staying in this hotel.
I booked family room for a night stay..after hectic day spent at winter wonderland, I was hoping good night sleep especially for kids however after returning to hotel room found that room too cold , so I try to set temperature via central heating but unfortunately it was still blowing cold air so i called room service & requested to chk heating & send extra quilt .lady from other end told me that it would take1/2 -45 min.
meantime we were struggling with chilling room temperature especially I was worried about my little one.
Anyways after waited for 1 hr long I again called room service & I was told that there is one person serving 1000 room so might delay further.
Finally again I called in half an hr time , i got reply that quilts are finished & someone will come and chk heating. :(
Finally I frustrated & gave up..

My experience to this Hilton metropole London experience is worst..Looking their per night charge the service is zero.
Not sure how they would cope up with any emergencies?