Allen Steagall

Review of CarbIT designs

Do NOT do business with this company. I was provid...

Do NOT do business with this company. I was provided a quote for the installation of about 270 sq foot of luxury vinyl tile. The quote was provided on November 1st. The installer (Gustavo) and a helper came out and floated the floor on November 7th. At this point I am happy with the work and timing to complete the job. The next day, Gustavo and his helper returned to install the vinyl tile. The work was complete in about 2 hours after his arrival. Upon initial inspection of the flooring, the seams looked tight and the floor felt solid to walk on. However, the next morning, as the light is shining through the window, I noticed that the tiles were not staggered according to the instructions. The instructions stated adjacent tile seams should have a separation of at least 6" and many of the rows of tile in my installation were not. In the set there are 10 plank variations. In my installation there were many sections where the same plank was placed adjacently or at every other row. In one section of 7 planks, 4 were the same. In the entryway to the room there is a section of 9 planks, there is 3 plank variations. Because the planks are not staggered well, the issue is VERY noticeable. I called on Monday, the 11th and spoke with Nici. She said that Gustavo would return to complete the work but she as not able to give me more detail (time, day, etc.). I call back Friday and was told that someone would call me back. Nici calls me on Saturday and says that Gustavo can return on Thursday or Friday. Today is Thursday and I hadn't heard anything from the company so I called and was told that Gustavo would be out on Saturday. I will not be home on Saturday. I have asked to talk to a manager / owner but I have not yet received a call from one yet. The problem is UNRESOLVED.

Overall: Poor attention to detail; Poor communication; Poor customer service. This could have been an easy win for this company which would have left to more work in other parts of the house. If anyone knows of a flooring company with good customer service, please feel free to contact me.