I just left this place of business and received th...

I just left this place of business and received the worst level of customer service I have ever experienced in retail. That is saying a lot due to the amount of travel I do and retailers I visit for work purposes on a day today basis for over the past 10 years.

My wife purchased a product from this store "The Stash Box"on Saturday. Upon making her purchase, she was advised that if the product did not work when she got home. She could simply come back and they would replace the product over the counter.

I entered the store this morning, with the product and receipt in hand looking simply exchange the product for one that was functioning properly.

I was advised that they not do exchanges. I explained that the person who had helped her that it would be no problem as long as she had the receipt. He told me he would never say that. I explained it was on Saturday and he said "well, that wasn't me and I can't do anything".

I explained that I have had experience with other shops like his in the city (his competition) and they made exchanges within the first two weeks of purchases. His response was, "well, we don't and it is apparently against the law." This information would have been beneficial to know prior to making the purchase. If she would have known that, she would have tested the product prior to leaving. At that point, I said, "well, this is the last purchase I'm making here and word of mouth travels quickly."

He then told me that I need to stop running my mouth and then proceeded to kick me out of his store. I said I was not running my mouth, I was just voicing my opinion as a customer.

His last words were. "Tell whoever I like, it doesn't matter. Now get out."

This treatment is absolutely unacceptable, not only as a customer, but as a person. I am posting this experience on this page, my personal Facebook page, Twitter and whatever median I can find to voice my disgust with this establishment. My wife will be doing the same.

I hope others that have had a poor experience with The Stash Box on main street in Dartmouth share their experience until there is some type of resolution.

A very unsatisfied customer.

Justin