Melissa Diaz

Review of Vivid Seats

AMENDED REVIEW: Today, after playing phone tag, I...

AMENDED REVIEW: Today, after playing phone tag, I had the pleasure of speaking with a CSR who was extremely helpful and knowlegable. She explained to me who Vivid Seats is, what they do and how they work. She was sincere in her approach as she originally contacted me and was persistant in reaching out to me to make sure my issues were resolved. I would give Vivid seats another chance after speaking to Yesenia who assured me great service.

Worst company to buy tickets from. They have a buyers guarantee that they plump up but they fail to put any return policy on the site where it is visible enough for anyone trying to buy tickets to see it. CSR is the worst; scarcastic and unproffessional. Fees are way over priced and the charge you per ticket. apparently it cost them 30 dollars to convert a file into pdf per ticket. I would stick to Ticketmaster, fees are reasonable, its all in front of your face, and they have a return policy that is reasonable. If Vivid seats wants to compete with Ticketmaster they may need to reconsider how 1, they treat customers ( first time customers especially) and 2 how they do business practice.