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calissa taylor

4 years ago

This had to be by far the most terrible experience...

This had to be by far the most terrible experience i ve had here yet. The fire alarm went off in the middle of the night while i was sleeping, scared me and my family badly. My family and i got to the lobby safely but there were no hotel staff in sight. The hotel staff were extremely unhelpful and did not announce a general statement about what was going on or apologized at all for the false alarm. It left me and other guests confused and scared. This is immensely unprofessional and disappointing. Never coming here again and i no longer felt safe in this hotel the rest of my stay here.

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