Lori Hempfling

Review of Lazydays

We recently purchased a used 2016 DRV Elite Suites...

We recently purchased a used 2016 DRV Elite Suites from Lazy Days. Jonathan Dent, our salesman was great to work with! He responded to our questions even after the sale was done; we highly recommend him.

Although we waited 6 weeks to actually pick up the unit (a window had gotten broken and it took several weeks to get a replacement from the manufacturer), we were very happy with the customer service we received overall. Manny in the service department installed our Andersen hitch king pin connector and gave us a hitching demonstration. After hitching up, we realized that the brakes to the coach weren't working. He and his foreman Andy worked very hard trying to troubleshoot the problem. They discovered the brake actuator wasn't working properly with our truck and they immediately replaced it. Andy realized that due to the height of our truck, we would not clear the Tonneau cover on the bed rail if we made a 90 degree turn. Again, he and Manny lowered the MorRyde King Pin and raised the ball on the hitch to make it safe for us. We were very appreciative that they stayed late to get us on the road after the initial 6-week wait.

On another note in case anyone else has this problem; we were still concerned about the clearance of the king pin and we contacted Andersen who referred us to a technician. He told us to reverse the king pin connector to provide more clearance. Though we haven't tested it out in the field, my husband measured the new distance and it looks like we should have no issues.