We purchased our car from one of the salespeople, ...

We purchased our car from one of the salespeople, Trang Nguyen. The car was fine, the price reasonable. But Trang is a liar. Do not trust her. She just spits out fake policies and stories, and gets you to add on items to your purchase. From my own sales experience, I know these add-ons are where they really make their money, which is fine, but she would out and out lie. She told us the tire upgrade had a specific warranty but when we were discussing it with the accountant during the contract signing, he told us that information was false. When he called Trang in, she said, I said I THOUGHT so-and-so. There were a couple of other things, I honestly can t remember now, where the accountant read us the policy, and we had to say, But Trang said this and he had to call her in 3 times in total. All 3 times, she either claimed we BOTH misheard her or would say she THOUGHT X , when it was really Y. Well, if you just THINK something, don t SAY it. We have a joke about it now, actually. Whenever someone is obv being dishonest, we pull a Trang, and say, Oh, he/she must have THOUGHT

She also convinced us to buy the key loss policy, that it was a good deal because replacement keys cost $X, but the policy only cost $Y, much less than $X, and we could just use the policy to get extra keys before the warranty ran out (2 year period). She claimed she had just done so herself and that she had 4 keys, just in case. Having lost expensive keys before, we decided it was a great deal. But when we went to cash in our warranty, we were told (1) there was a fee per key (which she failed to mention) and (2) USING THE WARRANTY DISABLED THE OTHER KEYS. If she hadn t been aware of the policy (still a bad thing), that s one thing. But she if she had actually used the warranty herself, as she had claimed, she would have known this.

That s just 2 examples of the many many lies Trang told us. Again, we are happy with our car and the price we paid, and I get sales people needing to push, but the complete lack of honesty was a complete turnoff. We would purchase from John Eagle again, but would never ever deal with Trang again.