I planned on purchasing a certified pre-owned Hond...

I planned on purchasing a certified pre-owned Honda from this dealership. After speaking with a salesperson, I drove in on a Saturday to find out that the vehicle wasn't there (A manager had driven it for the weekend and it wouldn't be back until Monday). I told them I would be back to see it after working. I arrive on Monday to find that the vehicle has been in negotiations and it is sold before I am even able to put in an offer. I give this dealership one star because while I am there, the customer service is great. It's the small details....and a few large ones that they missed out on telling me. Communication is key in all aspects. After expressing my frustration that this was my second time driving an hour to come to see the vehicle, the salesperson pretty much told me that they cannot prevent another person from buying it. I understood this, but a phone call would have been nice before I went out of my way two days to purchase it, just to be steered in the direction of "you're not a customer anymore since the vehicle you want isn't here. The exit is located to the left."