In this day of technology advancements, all busine...

In this day of technology advancements, all business transactions, requests, and trip planning should be done online via a secure portal; not mailing. There have been what seems to be bogus accounts giving ratings and others that seem to be dissatisfied with the overall experience. As a Ambit customer, I have accumulated nearly 400K of points and have hesitated to use them because of the poor documented reviews and BBB. The product(s) and services should always be 3.5 rating or higher. This does not seem to be the case currently. The process GI currently uses is antiquated and puts the client in a defensive position. I have little confidence that by sending a check $ that I will get what would be 4-5 star service. We travel a lot so when GI offers better customer service and trip support options online, then we will start utilizing their services.