I have been two years with Kodiak and year one was...

I have been two years with Kodiak and year one was OK, but year two (2019-2020) not so much.

On several occasions last year Kodiak forgot to clean the end of my driveway but did everyone else on the street.
On another occasion when I arrived from work the entire driveway had not been cleaned (and we had no cars in driveway as we were both at work) they totally forgot to plow it;
When I phoned them , I did not receive any real apology just an excuse that it was a new guy doing our route and they finally arrived hours later when it was bedtime.

Service last year was unacceptable and we have moved onto to Adam Kittle Snow Removal