Dana Hoefle Northcott

Review of Portillos Rockford, ILL

The service here is terrible. I would have given t...

The service here is terrible. I would have given them a five star review because the food is amazing but the lady that took our order (older, short hair, short, big glasses) was super rude. She had an attitude and when she got our order wrong, tried to say it was our fault. To top it off, this is the same woman that was rude to us the last time we were here. That was over a year ago and we thought we would give it another chance but it was just as bad. Obviously Portillos doesn't care because she's still here and as rude as ever. And it wasn't just us, there was a whole group of us waiting for our food and everyone was talking about the rude cashier. I will NOT be coming back here and i wouldn't recommend anyone else to either. Go to Beef a Roo, they're nicer and just as good.