Ever since it changed owners my service there has ...

Ever since it changed owners my service there has been terrible. One time we were seated by the hostess and they never came back, didn't even get menus. We left after sitting unattended for 15 minutes.
Another time I went and was actually attending to pretty quickly surprisingly. But after we placed our orders we waited about 35 minutes just to have our waitress come back and tell us our order was never even put in.
It used to be a great place with great food but since they remodeled and changed owners the service, as well as the food has declined dramatically. It's a real shame.