Rob Anderson

Review of Hall Chrysler Dodge Jeep Ram

After a recommendation from a friend and after exp...

After a recommendation from a friend and after experiencing average to very poor service ( I could write a small documentary) at the other two local Dodge service departments I decided to try Hall for the cruise control recall on my Journey and an oil and filter change. Stopped by and met a friendly service writer who gave me her card and said to give her a call when I wanted to set up the appointment. The service department looked stable and efficient. There were no vehicles in the write up lanes. Service writers at their stations. All looked great. The next week I made the call and had to leave her a VM. A week went by and no response. Called again and talked to I assume a serve coordinator who set me up for a wait appointment a week ahead.....10:30.....told me I would be out by 12:30 or 1PM. I was not scheduled with the original service writer I made contact with. SO.....show up at right on time at 10:30 day of....and the place was pandemonium. Write up lanes packed and cars in line outside. Customers waiting around milling around. NO SERVICE WRITERS were at their stations....cars jockeying outside to get in line but because of the cramped location there is really no extra room. I hung around about 10 minutes to see if I could get the lay of the land. Went inside the building to see If i could find a manager. The waiting room was packed. Went back to my vehicle to see if the line had moved....it was out in the street because of the overflow. Managed to snag one woman who looked like a service writer talking to a customer and told her I had a 10:30 wait appointment and the way things looked I could only believe I would be there all day. She had little to say. Preoccupied and unprofessional. I told her I was out of there. She said "FINE". Absolutely unbelievable. NEVER experienced anything like it and hope never again. So...I am scheduled next week back at one of the other dealerships for the service .....FYI...this is a leased vehicle provided for me by my company for business and personal use. It was my only choice for a larger SUV. This is my 4th Dodge Journey. Consumer Reports rakes it over the coals. To be fair, its not quite as bad as they make it out to be. I am on my 4th Journey now so I feel I can speak to the product and Chrysler in general. Bottom line.....I would never buy a Chrysler product...EVER. In my 66 years I have mostly driven Honda and Toyota....and VERY pleased with quality of product and service. As for Chrysler its not just the product, I believe they make some nice vehicles, IT"S THE LACK OF QUALITY IN THE PRODUCT AND THE LACK OF PROFESSIONALISM AND KNOWLEDGE IN THE SERVICE DEPARTMENTS..... ....at least the three here in Hampton Roads. As I said, I could write a documentary on some of my experiences. I have run on here long enough....but here is one tidbit as a prequel. I HAD TO SEACH ON LINE FOR SOME OF THE ISSUES I WAS HAVING AND THERE I FOUND SERVICE CODES THAT WOULD FIX THE PROBLEMS THAT I HAD BEEN IN FOR REPEATEDLY AND THE SERVICE TECHS HAD NO CLUE HOW TO FIX. WHEN I BROUGHT THEM THE COMPUTER CODES,...THEY WERE ABLE TO MAKE THE FIXES. THIS IS JUST TOTALLY UNACCEPTABLE. Back in the late 90's I strayed to a Ford product....Mercury Sable 1997. We had so much trouble with that vehicle...they took it back and gave us a new one with only tax title and tags out of our pocket. Nice of them...but the hassle involved was a major aggravation. Will I ever buy American ? Yeah...NO.