Jacqueline Crigler

Review of Potomac Pediatrics

My daughter has come to the practice previously fo...

My daughter has come to the practice previously for ear piercings so naturally when I found out she had been exposed to someone who was confirmed positive for covid and she has been developing symptoms I called to setup a covid test. Instead of taking initiative and trying to resolve my problem the person on the phone simple stated, Are you aware your inactive in our system? To which I responded, no. Instead of trying to figure out what the next steps are to get my daughter in for a covid test, the receptionist says well I m sorry since your daughter has never been here before she can t get covid tested. I have been in the customer service field for over 15 years, I know what great customer service is and that was not it. I really expected for her to turn the conversation around, so I asked what can I do to get her tested? She said, I m sorry she can t be seen here since she s not a patient. Instead of making me a new patient file she suggested a few other places in the area for me to go to. Well I will be doing just that. I know that these are uncertain times and particularly scary for a new parent such as myself, at no point did she seem concerned about my daughter or her symptoms. She never asked if she could setup an appointment for me, and I m sorry that my sister ever referred me here. I m a new mom just trying to make sure my daughter is okay and I really didn t appreciate how much I was just brushed off. I would have given zero stars if it were possible.