Danielle Lowry

Review of Galles Motor Company

Long story short (Galles management has been email...

Long story short (Galles management has been emailed a full detailed complaint, that they have yet to respond to). I took my vehicle in at 7am to have it looked at for transmission like issues. I had to call a few times in the late afternoon to find out the status on it. I was yelled at by my service rep because I had the audacity to call and check on my vehicle and then I was told that they had driven my vehicle all day and nothing was wrong with it. When I went to pick up my vehicle the odometer had NOT moved ONE mile. When I started the truck and the noises started again the manager insisted (on video recording) that it was "out of oil" (not true). After all of the lies from Galles' service center, I decided not to have them work on the vehicle.

Fast forward two days and I took it to Reliable to have them look at it, within two hours they called to let me know that the truck would need a complete engine tear down and rebuild. The noise was from a lifter hitting the piston.

Any service tech who ACTUALLY LOOKED AT AND DROVE the truck would have found this and definitely not suggested it was out of oil. It is one thing to make a mistake and then fix it, it is another to cover it up multiple times.

Lies after lies after lies. The lies continued over the phone with the service manager concerning my complaint and they will not allow me to speak to the general manager at Galles.