I really wanted to give them the highest rating po...

I really wanted to give them the highest rating possible. My first 2 services went well. 1st Service: oil change, Filter etc. 2nd Service: Changed Serpentine valve along with associated parts at recommendation of 1st service. 3rd Service: My car leaked power-steering fluid and brought it in for a fix. The repair cost $2400 because in addition to replacing power steering motor they had to change out the belt, when I went to pickuk the car, I realized that atleast $1000 charged was work done on 2nd Service. I refused to pay the asking price and their manger conceded that they did not have to change the belt and rollers because nothing was wrong with them. I did not pickup the car because of all the work that had to be done. next day I picked up the car, it ran fine until I got to my apartment(Saturday), Sunday I wanted to go shopping and the car had the same failure as before, leaking power steering fluid. I dropped off the vehicle at the dealership. and informed them that I was going to be away on vacation for two weeks. They promised to ensure that my car was ready for pickup when I come back, after my vacation I went to dealership and nobody could tell me about my the status of my car. I had to wait for one of the Service Advisor to return to work as he was off that day, I was then offered a loaner car, the next day(tuesday) I was told by Service Advisor that my car is not ready as they are waiting on a part and once they have it they'll install it and my car should ready.

I picked up the car on Friday, I was told that the technician have TRIPLE-CHECKED my car to ensure no recurrence of the problem, I checked my vehicle and noticed that my iPod connected inside the glove compartment box is missing. I informed service advisor about this and he said that he would inform his manager when he comes back to dealership, to date I haven't had anything. After I drove the vehicle for 10 mins I realized that the steering wheel was out of alignment, even though my car was triple checked they still missed the alignment. I drove the car back to dealership to have the alignment fixed, and it was done 90 mins later at no cost. I went home with the vehicle, I did not drive it on Saturday, on Sunday I drove the vehicle in an attempt to visit friends in Louisiana. Barely 20 mins after leaving my home, the drive belt for powersteering and alternator came off, rendering the vehicle undriveable. I had the vehicle towed back to the dealership, which was closed, towing company used drop service. As I'm writing this review its 5PM Monday, there has been no attempt fro the dealership to call me and inform me that they are taking care of this, in fact they don't even know where my car is despite me calling them at 9 AM to inform them that I had the car dropped there last evening at 6:31PM. I then called two times to find out of my car has been located without any reciprocatory phone call. I'm really disappointed with the customer service.