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Reserved a room and flight through Expedia. Had a...

Reserved a room and flight through Expedia. Had an issue with my flight so had to cancel the trip 5 hours after reservation was made and was not able to re-book. Unfortunately Manhattan Times Square Hotel has a no refund policy. Even though it was still almost 2 weeks out from the arrival date and only 5 hours from the reservation time, the manager at hotel would not grant a refund or even partial refund, so I am out $150. I am employed by one of the largest hospitals in the Southeast and would be very disappointed at this level of customer no-service at my facility. I hope everyone will be wary of this hotel's policies in the future.

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