My honda was broken into and the ignition damaged....

My honda was broken into and the ignition damaged. We called a week ago requesting a quote for my insurance claim and was told we'd get a call back when the right mechanic was in. We haven't received a call and have left two additional messages, so I am pretty disappointed with the service. I won't be taking my car here, just in case they fix cars the same way the answer phone calls (poorly).