Very friendly but once you buy from them they aren...

Very friendly but once you buy from them they aren't so helpful. Bought a riding lawn mower because my wife loves to be outside but she has an autoimmune disease that prevents her from being in the sun for long periods of time. This way she can cut the grass and not be outside that long but this mower jerks her around to much that it hurts her. I call and asked if I could return it for this reason. We were told that it doesn't jerk when operating it. We only had it 7 days when I first called and asked and I was told I would get a call back and see what they can do to help me and no call back. I called again 2 days later and explained everything again and was told the same thing that i would get a call back and still no call. I went there because it is a family run business (father, son, grandson) and always like buisness like this because always get better service but after they get payed and you sign your name they are done with you. I would have thought they would have treated you like family for being a family own business.