Jackie Haney

Review of Lambert-St. Louis Internationa...

Love Southwest and choose to fly into STL and driv...

Love Southwest and choose to fly into STL and drive to Peoria, IL because it is usually pleasant and easy. Another 50 minute wait for baggage. This is the 5th time in 2 months. Ground crew needs help here. Only 3 flights to manage right now and it is early on a Sat. I m not gonna take this route anymore unless I can carry on, really too bad. I complain to SW baggage, they encourage me to log complaint because they are tired of hearing similar complaints and can get no relief. WOW!!!