As a customer, we want the best deal available. I...

As a customer, we want the best deal available. It's not new.
Not once, twice, but three times came here with my family and went home empty handed after the deal that we agreed on. Miscommunication one after another, he said she said. What we agreed, what we discussed, nothing matters. They will try to back out from the deal that they agreed on (especially over the phone deals). Their games: cars in the lot vs. incoming cars, car with certain color, that particular car is sold, one of the managers has the key to that particular cars, cars accessories/add-on.