A surprising attitude for a management buy-out tea...

A surprising attitude for a management buy-out team.
My wife and I spent a few hours researching windows and doors for a three-storey house we ve just purchased by the sea. We selected Kloeber from the list we d drawn up, so I rang them to commence the process.
The salesperson I spoke to was completely disinterested in my enquiry and said that because the house was by the sea, he d have to establish with the company who carry out the aluminium powder coating whether there d be any warranty or not.
He spent a few minutes telling me why supplying us would be a problem which I found really disappointing, so I asked him if there was another member of staff with a less negative attitude who might be more interested in doing business with me and he said probably not and ended the call.
I contacted the accounts department because I thought the staff there might appreciate the need to generate income, the lady I spoke to did and was shocked at the way my enquiry had been handled as, she assured me, the company s managers would be. She took my details and said I would receive a call to get my enquiry back on track shortly. That was two weeks ago and I haven t heard a word since!
If this is what they re like before they ve got your money, can you imagine how they d behave once they ve got it?