Pat Avis

Review of Monterey Day Spa

My experience was ok at this spa. I arrived at 3:...

My experience was ok at this spa. I arrived at 3:15-3:20. I had a 90 minute massage scheduled for 3:30 which got sarted 10 minutes late. The therapist stopped at 5:00. So instead of a 90 minute session, I had an 80 minute. I informed the receptionist of the shorted time. She proceeded to charge me for a full 90 minutes but I stated the problem again. She did end up taking some money off, so it did make up for it. Overall, I was satisfied with their service regarding this problem