Jason Polancich

Review of Hayden Jennings Properties

My family and I rented a home from this company af...

My family and I rented a home from this company after selling our downtown home much sooner than expected. For the last two years, we have rented with them on Daniel Island and for the last two years have had to veritably wrestle with them to get anything fixed or problems addressed. It took 3 months to get a new dishwasher after the existing one went out, a month to get a working fridge (actually, we eventually bought our own and placed it in the home), and have surfaced continuous AC issues for over 24 months without any final resolution. In fact, due to a defective AC system, we've been charged over 50% more than we should for power during Summer months; a situation that could have been avoided with proper attention and care to finding a solution. I supposed we should have known, it all having started with less than auspicious beginnings. Once a lease was signed and move-in date established, we did a walk-thru to identify items that were broken or unacceptable with the promise they'd be fixed by our move-in date. Our move in date arrived and not only had the items not been fixed, but the home had not been touched since the prior tennants moved out. On our move day, we came to find the home in disrepair and very dirty with a big rodent issue. On move day, we called the company and were reacted to with hostility, my wife and I both even being hung up on by company owner Hayden Jennings. All in all, we've spent several thousand of our own dollars to make the home work out for time of our lease. Sadly, this is not only an issue for renters, but for the homeowner as well who has trusted his home into their care. I fear the lure of the college rental market (and customer) in charleston has prevented this company from developing the processes and operations to take care of any kind of rental customer with even a minimal level of expectations for their hard earned money. I rarely leave bad reviews on any service I receive, but this experience has compelled me to do so. When you pay 4K a month for over two years for this kind of service, it does, in my opinion, warrant a testimonial to what is basically getting ripped off. Glad to be leaving Charleston for good now, even happier to be out of a Hayden Jennings-managed home.