Colleen Whittaker

Review of JW Marriott Grand Rapids

Upscale bar inside this hotel was very disappointi...

Upscale bar inside this hotel was very disappointing. We visited it twice during our stay & both times the staff were more concerned with stocking the bar, washing glasses, etc than getting drinks & serving guests.
Like I said very disappointing for a Marriot property.

The room was good. Very small but clean. The gift shop/convenience store was a joke!!! They should close it & not keep this embarrassment open!! Seriously, not stocked at all or even staffed, although the door was open. It was pitiful.

Valet staff were fantastic, quick & friendly!