Bree Platt

Review of City Utilities of Springfield

So i have been batteling with CU off and on for a ...

So i have been batteling with CU off and on for a year now. My roommate and i moved out of our past house and into our new one last November. We told them the dates to shut off our utilies for that house and paid our remainding balance. I recieved a phone call last December saying we hasnt paid our bill yet from dates we werent living in the house. It was $140 before the late fees. I told the company over the phone and my roommate told them in person while getting our new houses deposite etc paid the dates in which to shut off the service. So that is TWO times. TWO different days. TWO. I told them that they needed to look back into it and give me a call back because it should be in their notes, they responded with asking me to ask my previous land lord to cover it. I asked to speak with a supervisor. They never called me back or returned my phone calls. NOW this week i recieved a phone call(almost a year later) telling me how i still owed and that if i didnt pay they were going to add it to my new account with our new roommate. I told them to go back and check their notes, that we already had this conversation a year ago and I wasnt having it again. I dont know what is going on with this company, but your lack of ability to do your job is not going to cost me. You failed in more ways than one. I am disgusted by your failure to do what was asked as a City Utility company, you'd think you'd have you're stuff together. Maybe we need new supervisors? Maybe we need retraining or maybe we need to learn the simple act of putting in notes on an account and carrying out those notes. Absolutely ridiculous!